Supervisor - Retail Operations (Branches) MA Niaga
Location: Kota Kinabalu,
Company: Malaysia Airports Holdings Berhad
Job Description
POSITION GENERAL SUMMARY
To assist Operations Executive in organizing; directing; supervising and ensuring all daily activities relating to manpower; stock; merchandise; customer service; cash handling and reconciliation and related matters concerning the area or shift are in accordance to the company’s procedures; policies and goal with the set budget.
ESSENTIAL POSITION FUNCTIONS
Sales
To supervise and ensuring implementation of the sales strategies within each area/outlet specified to ensure sales planned conducted accordingly towards the achievement of sales budget.
To supervise product movement and assist on coordinating promotions activities to ensure promotion runs smoothly and enable to generate incremental sales.
Inventory
To supervise and ensuring inventory system exercise conducted accordingly to ensure stock losses to be minimized and out of stock situation is a avoided.
To monitor and provide information on slow moving item; feedback obtain from customer on requirement of new products and stock movement to assist on the recommendation required to be done for promotion and new product to be introduced.
Staffing & Customer Service
To ensure enforcement on staff disciplinary are at the expected requirement to ensure staff abide by the company’s rules and regulations.
To ensure sufficient and maximum utilization of manpower within the shift area to ensure maximum service provided in order to avoid losses of opportunity sales.
To ensure service to service customer is excellent to maintain customer service.
Cash Handling and Reconciliation
To ensure enforcement of procedures and policies on cash handling and reconciliation are abided and implemented accordingly to ensure persistent integrity and smooth flow on the process of cash handling and reconciliation.
Administration
To supervise and ensure that documentation flow are in accordance to the company’s policies and procedures for compliance to the administration procedures.
To assist the Operations Executives on preparing the required Operations report on a monthly or timely basis within the specific deadlines to ensure accurate and factual facts figures are provided for the operations report.
Others
To follow up payment to supplier or outstanding invoices and Tour Leader payment
Dimension
Competencies
Collaboration
Commercial Orientation
Customer Centricity
Develops and Empowers
Driving Excellence
Skills
High degree of interpersonal and inter-relations skills.
In depth product knowledge of specific area.
Well groomed, mature and approachable.
Relevant Industries
Internal
Diploma OR
STPM / Certificate with a minimum of 5 years relevant working experience in retail environment OR
SPM with a minimum of 7 years relevant working experience in retail environment
External
Diploma with relevant working experience
Education
Internal
Diploma in Business Administration or any related discipline OR
STPM / Certificate in Business Administration or any related discipline OR
SPM with Credit in Bahasa, Pass in Mathematics and English
External
Diploma in Business Administration or any related discipline
HOW TO APPLY
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APPLICATION ONLINE
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GOOD LUCK!
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